Frequently Asked Questions |
Google Chrome does not have a built in password reveal function.
You can download an extension for this from theChrome Store.
Add the extension to your Chrome browser.
We have experienced that some users do not receive a confirmation email.
This can be attributed to any of the following:
The residual information in your web browser cache will prevent you from downloading the latest, updated msi file.
To prevent or rectify this error, you will need to clear the cache of the browser you are using.
This is different for every browser but will normally be in the settings page.
Once the cache is cleared, the download should not be interupted by the same error again.
It may be that your profile on the computer does not allow you to install any programs.
Please contact your local IT Department to install the program(s) or change your profile to have Administrative rights on all folders.
You need to have Administrative rights to the Program Data folder.
Contact your IT department to allow you to read from and write to the Program Files (x86) and Program Data folders and all subsequent folders.
Please also view your Regional Settings in the next question.
Regional settings must have a full stop/dot "." as a decimal seperator.
Using a comma "," will make it impossible for the software to save data to the database.
The date formating may present earlier when launching the applications.
Unfortunately we cannot control your internet connection speed.
If possible move to an area with better connection speed or download the software during off-peak hours.
The recommended resolution for the software is 1920 x 1080 with a scale and layout of 100%.
This is due to you not being granted administrative rights on your computer.
One possible sollution is to run the application as the administrator.
All our applications are licensed per user and per device.
What that means is you cannot have one license and install the application on different computers.
You will need to uninstall the application on the "old" computer first before installing it on the "new" computer.
To do this you need to follow the procedure below:
It is likely that the software was NOT uninstalled correctly. Please refer to the previous question for "How to uninstall software". You will need to contact key.admin@aeciworld.com to increase the license count for your profile. This action may incur extra costs for additional licenses.
Key is the "key". We use KEY as a means to distribute and authenticate all our blasting related software.
From the KEY application multiple underground and surface blasting applications can be distrubuted and authenticated for users around the world.
The installer for KEY can be downloaded from our website.
Select the software button. A new tab will open in your internet browser.
Simply click on the "Download Key" graphic on the home page. 
The KEY.msi file will be downloaded to your computer.
Open File Explorer and the Download folder. KEY.msi will be the latest downloaded item. Double click/run on the file to install KEY on your computer.
A shortcut will be created on the desktop for easy access.
We recommend Google Chrome as a browser.
Your choice of browser will determine if the file download will be blocked or not. In all instances you will have a method to
overwrite the blocks from Microsoft Smart Screen by selecing Additional or more information until the permission is given to Windows to save the KEY.msi file to the downloads folder.
It may be that your profile on the computer does not allow you to install any programs.
Please contact your local IT Department to install the program or change your profile to have Administrative rights.
The Library will contain documents such as case studies where the software was used to solve blasting related issues.
Should you have a case study you would like to add to the Library. Please forward your document(s) to key.admin@aeciworld.com for consideration and publishing.
Note:
Not all submitted documents will be published.
If multiple applications are being downloaded it will apear in the Downloads page. Here the download can be paused and resumed.
Typically for places where the internet connection is not stable. Pause during peak times and resume during off-peak times.
On the initial log in screen is a "Forgot Password" link.
Select it.
Enter your e-mail address on the web form.
A password reset request will be sent to your email address. Please follow the instructions in the email.
After logging into KEY. Select the profile 
icon. Make the changes as you require and save the changes.
In regional settings ensure the Short Date is in the following format: yyyy/MM/dd
The confirmation e-mail will be sent to the e-mail address you entered. Please look in all types of folders in your e-mail application, including Junk.
There are multiple causes for you to get a connection error.
The most probable cause is a poor or slow internet connection.
The error message will display after failing to connect to the server/database for 15 seconds.
A typical error message will look like this:
Another cause is that the server maybe offline.
We do our best to keep the server up and running though maintenance is needed sometimes and
we try to do it outside of business hours in South Africa.
A similar error may be experienced when a firewall rule blocks the connection.
The wording will be different, such as "connection reset by peer".
In this instance you will need to contact your IT department for assisstance.
This has to do with the cache of the browser you are using.
To recitify this you will need to clear the cache in your browser setings and try again.
The same applies to an update on any website you have visited before and the cache has not been cleared.
Possible causes of getting the SQL error are:
We have changed all the applications to reflect the AECI branding and made changes to the databases.
The following process needs to be followed:
We have changed all the applications to reflect the AECI branding and made changes to the databases.
The following process needs to be followed:
You need "Full Control" permissions for the C:\ProgramData\AECI and all subsequent folders.
Please contact your IT Department to change your profile to have Administrative Full Control rights on all folders.
It may be possible that the USB drives are blocked by IT policy.
Request your IT department to unblock the USB drives for your profile.
We have found this with some devices but cannot pinpoint the exact cause.
A solution we found was the following:
Yes,
The DILO application will store your information on the device and send it through at a later stage when you have a stable internet connection.
You can contact us at key.admin@aeciworld.com with your number so we can contact you.
No,
The DILO application will store your information per vehicle for 24 hours so you can pick up where you left off,
if the information supplied was saved by the user.
Yes,
Although the form will be marked as incomplete. It is best practice to get sign off from your manager before final submission.
Please contact the system administrator via key.admin@aeciworld.com to register your profile and send through the following information:
No,
The DILO application will only store your information on the device you are using, you cannot continue your form submission on another device.
Please submit additional questions to:
key.admin@aeciworld.com
Please specify the application name in your submission.
